Terms & Conditions

Last updated: 4 August 2026

1. Who we are

New Zealand Dream Weddings 2015 Ltd (“NZDW”) is a fully registered New Zealand company owned and operated by Donna-Louise Dohi. When you book your elopement or wedding with NZDW, you are engaging NZDW to plan, coordinate and guide your wedding journey in accordance with these Terms & Conditions and your individual wedding contract.

2. Deposit & payments

All package prices are quoted in New Zealand dollars and are inclusive of GST, with no hidden fees. To secure your wedding date, a non-refundable deposit of 30% of your package total is required unless stated otherwise in your individual quote. The final balance is due 30 days prior to your wedding date and must be paid in full by that time.

Payments are made via international bank transfer or local bank deposit. Any bank or transfer fees are the responsibility of the client — please ensure the full invoiced amount is received by NZDW. For international payments, NZDW recommends Wise.com, which lets you send funds internationally while ensuring NZDW receives the correct amount after fees. Use of Wise is optional and suggested as a convenience only.

3. Postponement & date changes

If you need to postpone your wedding, please let NZDW know as soon as possible. NZDW will make reasonable efforts to reschedule your wedding to an alternative date, subject to the availability of venues, locations and suppliers. Postponements may result in additional costs or re-booking fees charged by third-party suppliers; any such fees are the responsibility of the client.

4. Cancellation by the couple

The 30% booking deposit is non-refundable.

If you cancel your wedding within 30 days of your wedding date, there is no refund of any monies paid. This applies where you choose to cancel the wedding altogether, regardless of the reason. This reflects costs already incurred and the loss of opportunity to re-book the date.

All cancellations must be provided in writing.

5. Weather, helicopters & alternative plans

Many NZDW weddings take place outdoors or involve helicopter access and are therefore subject to weather and safety conditions. Where a flight is involved, the pilot has the final decision on whether it is safe to fly, and that decision is often made shortly before departure. By booking a helicopter wedding, you acknowledge and accept that flights are weather-dependent and can never be guaranteed.

If weather or safety conditions make the original plan unsafe or impractical, NZDW will put an alternative plan in place so that your wedding can still proceed. This may include an alternative approved landing site, a ground-based ceremony, adjusted timing, or relocation to your accommodation or another suitable site.

A change of plan for weather or safety reasons is not a cancellation, and section 4 does not apply where the wedding proceeds under an alternative plan. If the wedding goes ahead but the helicopter flight does not take place, the helicopter portion of your package will be refunded within 24 hours. From that refund NZDW may deduct any agreed fee for the alternative ground location used instead of the helicopter landing site; any such fee will be discussed with you on the day. All other parts of the package remain payable because those services are still delivered, and NZDW will not charge extra for putting the alternative arrangements in place.

If you decide not to proceed with the alternative plan offered, this will be treated as a cancellation by you and section 4 will apply. The helicopter portion of the package will still be refunded if the flight did not take place. Any additional refund is at NZDW's discretion, taking into account services already provided, costs incurred, and any non-recoverable supplier or bank fees.

6. Suppliers & responsibility

NZDW works exclusively with experienced and trusted professional suppliers, including celebrants, pilots, photographers, videographers, florists, stylists and drivers. Each supplier is an independent contractor and is responsible for the delivery of their own services. NZDW coordinates suppliers and manages communication and logistics, but is not liable for the acts or omissions of third-party providers.

7. Insurance, permits & safety

NZDW holds $2,000,000 public liability insurance and maintains a current Safety Audit Certificate approved by the New Zealand Department of Conservation (DOC). All helicopter operators and professional suppliers engaged by NZDW hold their own safety certifications and insurance cover. NZDW holds the required DOC concessions and permissions for approved ceremony and landing locations, ensuring every wedding is planned legally and responsibly.

8. Privacy & images

NZDW respects client privacy. Unless you advise otherwise in writing, NZDW may use selected images from your wedding for website, social media or promotional purposes. Full names are never published, and clients are not tagged without consent. If you prefer that no images from your wedding are used, please advise NZDW in writing — your wishes will always be respected. See also our Privacy Policy.

9. Safety

Client safety is a priority at all times. NZDW works only with experienced crews and follows strict safety procedures, particularly for alpine and helicopter weddings. Clients are required to read and sign the NZDW Client Safety Statement as part of the full wedding contract.

10. Final note

These Terms & Conditions provide a general overview of NZDW's policies and processes. Full details specific to your wedding are set out in your individual wedding contract. In the event of any inconsistency, the signed contract takes precedence.